An excerpt of a post on using "highly effective communication skills" to get my baseball glove back from a guy who just doesn't want to cooperate.
...Having authored several New York Times best sellers on effective communication — How to Win Friends and Influence People with the Overuse of Vowels
; How to Talk to People So They Give Your Stuff Back
; How to Stop Obsessing and Start Living
; The 7 Habits of Highly, Highly, Highly Effective People
; and… Continue