Online Reputation: Tools and tips to manage effectively

Recently, a friend told me about a negative incident she had while dining at a large restaurant chain. Her waitress was very rude and inattentive. By the time her meal arrived, her colleague had finished eating. The last straw was realizing her steak was prepared wrong. Angrily, she took out her I Phone and sent out a tweet to her followers about her experience. Minutes later, she received an apology from the restaurant’s general manager; the cost of her meal was waived; and she was given a $100 gift certificate for a future visit. Imagine if that restaurant chain didn’t have a social media presence? What you don’t know can harm you!

 

It takes many good deeds to build a good reputation, and only one bad one to lose it. Benjamin Franklin

 

Do you know what people are saying about you, your business or brand? Whether you are managing one or all, your online reputation is extremely important.

 

According to a recent study at Forrester Customer Experience Forum, a single negative comment using a social media platform, can equate to a loss of 30 potential clients. Can your business afford such a loss? If the answer is NO, then read on for tools and tips: http://sylviabrowder.com/entrepreneurship/business-strategies-entre...

Views: 6

Tags: cyber, media, online, protection, reputation, security, social

Comment

You need to be a member of Mom Bloggers Club to add comments!

Join Mom Bloggers Club

Events

THIS WEEK'S FEATURED GROUP

SUBMIT YOUR GIVEAWAY

Do you have a giveaway and want to know how and where to promote it? Great, join us!

JOIN THIS GROUP!

Who's Pulling for Serena?

If Serena Williams wins the US Open she will be the first tennis player since Steffi Graf to win the calendar slam and she will equal Graf with 22 Grand Slam wins. 

Have you been watching Serena since the tournament started on Monday?

Plus take a look at our Daily Question conversations!

TODAY'S BLOG PROMPT

Connect With Us

Our Largest Groups

© 2015   Created by Mom Bloggers Club.

Badges  |  Report an Issue  |  Terms of Service