I just read an article from Real Simple about tech etiquette.

I'm not sure that I've ever seen the do's an don'ts actually written out. It just seems like tech etiquette is just a bunch of unwritten rules concerning what we consider to be the norms. But then again, the tech world is relatively young and maybe the need for rules is something eminent.

Like many people, my most favorite tech item is the computer. I work on a computer, I communicate on a computer and I do about everything else on a computer. I often find it annoying when someone says "call me" and we'll talk. I don't call anyone any more unless there is a specific reason. I e-mail. In my little world, I believe that everyone e-mails or that they should.

Real Simple asks How quickly must I respond to an e-mail? Are the standards different for work e-mails versus personal e-mails?

The three experts on the Real Simple panel answered like this;
Schwalbe: It's all about consistency. If you're going to deviate from what you usually do, use your out-of-office assistant or automatic-response setting to let people know why they might not be hearing from you as quickly as they're used to. You don't want them to think they've insulted you somehow or that you are ignoring them.
Judith Kallos: Not responding quickly -- within hours and certainly by the end of the day -- to any e-mail might make the other side feel as though she's being overlooked. It's particularly important to respond promptly to business e-mails because that is professional and courteous.
Judith Kallos oversees NetManners.com, a Web site dedicated to the topics of e-mail and Internet etiquette.

Anna Post: The sooner you can reply properly, the better. Never leave someone hanging.
Anna Post is the resident technology-etiquette expert at the Emily Post Institute, in Burlington, Vermont.

My biggest e-mail pet peeves?

- Political and religious plugs that are not solicited.
- Not responding to something that needs responding to.
- Jokes, pictures, etc that are not filtered (you do not have to forward everything).
- Anything from a name that makes no sense, written in poor English and is trying to sell me Viagra or asking me for money for their bankrupt great uncle in Africa
- Piggy back e-mails- the ones using the PTA listserv and have nothing to do with PTA specifically.

I'm sure that there are a few more....

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Tags: email, etiquette

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Comment by Anne-Marie Nichols on December 26, 2008 at 10:16pm
First, ignore spam and politely ask friends and relatives not to forward those darn cartoons or chain email letters. (Say that you'll get in trouble at work...if they're sending them to your work email.) But when it comes to PR firms pitching to me, be professional. I try to respond to most pitches even if I'm not interested. I tell them "thank you for the offer but I'm not interested at this time." I also ask to be considered in the future for other campaigns or products. That way I never burn bridges with people. Marketing/PR and social media are very small worlds. It'll get around if you're snarky or unprofessional.

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